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Frequently asked questions

Everything about ordering, shipping, returns and sizing. Can’t find your answer? We reply within 24 hours.

Problems & order changes

First, check your spam or junk mail folder, as confirmation emails sometimes end up there. If you still can't find it, please contact our customer service and we'll resend it right away.

Changes or cancellations are possible up to two hours after the order has been placed. After this window, we cannot guarantee that changes can be accommodated, but we will always do our best to help.

Please contact our customer service or complete the return form and include photos of the issue. We will arrange a replacement or refund and cover the return shipping costs.

Orders are processed within 1–2 business days, and delivery takes 6–8 business days. If these timeframes have passed and your order still hasn't arrived, please contact our support team.

Shipping & tracking

We offer free shipping on all orders.

We ship worldwide.

We work with DHL, UPS and FedEx.

Order processing takes 1–2 business days (Monday to Saturday). Orders placed today are typically processed the next business day.

Shipping takes 6–8 business days (Monday to Friday).

The estimated delivery time is 7–10 business days (Monday to Friday).

Yes, although delivery times may be slightly extended. You will always receive advance notice about expected shipping times.

You will receive updates by email. You can also use the Track Your Order feature on our website.

Once your order has been shipped, you will receive a tracking number by email. This usually takes a few business days.

If there is an issue with your shipment, we will notify you by email.

For undelivered items, missing products, damaged goods or a wrong product delivery, please reach out via our contact form or the contact details on this page.

Returns & exchanges

You can return a product for any reason within 30 days of receiving it. Items must be unused, unworn and in their original packaging with all labels attached.

Request the return form by email and send your shipment within 30 days of receiving your order. Return instructions will follow via email.

You will receive our return address together with the return form and instructions by email.

Customers cover the standard return costs. We reimburse the return costs when items are defective, damaged, or when the wrong item was delivered.

Yes — exchanges are possible within 30 days of receiving your order. Please clearly state your exchange request on the return form.

Contact our support by email and request the return form. Submit the form with photos of the issue, and we will arrange a replacement or refund while covering the return costs.

Refunds are usually issued within 1–2 business days after your return has been processed. Please note that payment providers may require up to 5 business days before the amount appears in your account.

Certain items cannot be returned for hygiene or safety reasons. These are clearly marked in the product descriptions.

You can find all details on our dedicated Right of Withdrawal page.

Payments & invoices

We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, PayPal and Visa through certified secure payment providers.

All payments are processed in euros (EUR).

Yes. All payments are processed using SSL encryption. We do not store your payment information; processing is handled by certified PCI DSS-compliant providers.

After a successful payment, you will automatically receive an order confirmation and invoice via email.

Refunds are usually processed within 1–2 business days after approval. Payment providers may require up to five additional business days. Refunds go to the original payment method and a confirmation email is sent.

If we detect or suspect any fraudulent or unauthorised activity, we may temporarily suspend or cancel your order and contact you to verify the details.